Students’
Perception about The Satisfaction In Main Library UIN Ar-Raniry
Abstract
The
purpose of this research was to investigate the satisfaction of the students in
main library UIN Ar-Raniry. A survey was used to the students UIN Ar-Raniry
toward their perception about satisfaction in main library UIN Ar-Raniry. The
results indicate that commonly most of students said that, they are less
satisfied toward facilities that provide in the library. It is recommended that
the library must pay attention more to information that students’ needs.
Background
The
library is a system to gathering, processing, preservation, conservation and
presentation and dissemination of information. In this time, the Library is
growing rapidly and has been used as a center of information, the source of
knowledge, research, recreation, preservation of the cultural treasures of the
nation, and provide various other services. According Trimo in Sinaga (2005, p.
220) states that the library is a place collecting some information, both
printed and recorded that have been set up well, so, that makes it easy for the
seekers seek the information that they
need and the main purpose of the library is to serve the needs of knowledge or
information to society and not for sale.
Today,
the library become an indispensable place in every university. As a means to
help students, faculty, and employees in seeking information. State Islamic
University of Ar-Raniry have a main library. Which is a place where students
search the information and the reference for their final project or their task.
But this time, rarely from UIN Ar-Raniry students find references or books that
they need in the library, it happens because the books and the data in this library are not complete. So,
students become lazy to find the information in this library.
For
the purpose of this study is to determine UIN Ar-Raniry students' satisfaction
about facilities that wereb provided in their main library.
Method
This
research was conducted by questionnaire that was used to determine student
opinion about their main library. So, the first thing the researchers did for
collecting this data is by distributing questionnaires to UIN Ar-Raniry
students as many as 30 sheets randomly (see Appendix 1). Questionnaires were
distributed in the form of close-and-open-ended question, which close-ended
question only require your answer yes, less, and no. While the open-ended question
in the next question which gives the respondent to answer freely and use their
own words. This questionnaire using a Likert scale where scale is used to
measure students' perceptions regarding their satisfaction on the library UIN
Ar-Raniry.
Results
Based on the research there are 70%
off students feeling less satisfied on the facilities that were provided by the
UIN Ar-Raniry’s library. A breakdown of the responses is listed below in Table
1.
|
No
|
Question
|
Yes
|
Less
|
Not
|
|
1
|
Library completely provides books as a
references.
|
7%
|
70%
|
23%
|
|
2
|
Library provides computer to search
books as a references.
|
77%
|
23%
|
0%
|
|
3
|
Books in library have good setting.
|
43%
|
57%
|
0%
|
|
4
|
Library provides a nice place for
students.
|
53%
|
40%
|
7%
|
|
5
|
Library are clean, neat, and
comfortable for students
|
70%
|
30%
|
0%
|
|
6
|
The satisfaction of students to the
library.
|
16%
|
77%
|
7%
|
Table
1.
The survey also give some
explanation about the reason why they feel less satisfied in UIN Ar-Raniry’s
library. It result strengthened again by open ended question which are the
respondens give some statement about their gripe toward the facilities in their
library. They hope library will improve their facilities to fill students’ need
toward the library. For example, the library must try to complete the books as
references in the library. Because uncomplete books become a big gripe for
students, they have to seek the
references’ books in another library. Sometime, when they didn’t find the books
that they looking for, they must buy the books in bookstore. This problem also
become the bigger case for library. Why? Because it is very contrary to the
definition, the function and the benefits of the library which is the library must be a place to seek information
or knowledge for students, but can’t fill students’ need.
Discussion / Interpretation of
Results
It can be seen from the results in
Table 1. that many of students feel less satisfied about their library. The
library had provide all of thing that students’ need in library, such as ;
reference book, computer used, comfortable place, but it is still considered
less by the students. For books references only 7% said that the library has
been providing a complete books, whereas 70% students tell the library very
less in complete the books. It means the library not able to satisfy the needs
information of the students.
Conclusion
Students as library users feel not
satisfied with the facilities on offer at the library. They want the facilities
that was provided in library should be increase, so they can easily find the
information that they need to complete the tasks of college.
Recommendations
It
is suggested that the responsible employee in the library UIN Ar-Raniry to more
pay attention to the library. And should more pay attention to things that are
required of students, as follows:
- Supplied
the books up to date.
- Setting
the books should be well. So, it can be easily to found.
Finally,
the library need to provide the students’ needs to get information.
